— Legal
Privacy Policy
Last updated: August 2026
Accessity respects your privacy. This policy explains what personal information we collect, why we use it, how we protect it and the rights you have.
Who we are
Accessity provides specialist assessment, evidence review and practical support for access arrangements and reasonable adjustments.
Under UK data protection law, Accessity is responsible for the personal information it collects and uses.
Contact: hello@accessity.co.uk
What information we collect
The information we collect depends on your enquiry or the service we provide.
This may include:
your name
- your name
- your email address and telephone number
- details of your school, organization, exam center or other relevant setting
- information you give us through the website, by email or by telephone
- assessment records, reports and supporting evidence
- relevant information about learning needs, disability, health or reasonable adjustments
- correspondence about your enquiry or our work
- invoice, payment and transaction information
If an organisation contacts us on behalf of someone else, it may give us relevant information about that person.
We only ask for information that we reasonably need.
How we use your information
We may use personal information to:
- respond to enquiries
- arrange and provide services
- carry out assessments or evidence reviews
- prepare reports or recommendations
- communicate with clients
- manage bookings, invoices and payments
- keep appropriate business and professional records
- meet legal, regulatory or professional duties
We will not use information for an unrelated purpose without an appropriate reason.
Our lawful basis for using information
We only use personal information where UK data protection law allows us to do so.
Depending on the situation, we may rely on:
Contract – when we need information to provide a service you have requested or to take steps before agreeing a service.
Legal obligation – when the law requires us to use or keep information.
Legitimate interests – when information is reasonably needed to run Accessity, respond to enquiries or keep appropriate records, provided your rights are not overridden.
Assessment work may include information about disability or health. UK data protection law treats this as special-category data. Where this applies, Accessity will make sure there is an appropriate additional legal condition for using it.
Sensitive assessment information
Assessment records can contain sensitive information.
We only collect this information when it is relevant to the service. Access is limited to Accessity staff who need it for their work.
Please avoid sending sensitive personal information through the general website enquiry form unless it is necessary. We can agree a suitable way to share reports or other sensitive documents after contact has been made.
Sharing your information
Only Accessity staff who need personal information for their work can access it.
Accessity does not sell personal information.
We will not share information with a school, exam centre, awarding organisation, employer or other third party unless there is an appropriate reason or legal basis.
We may use trusted providers for services such as website hosting, email, secure document storage, accounting or payments. Where they process information for us, they must handle it securely and only for the agreed purpose.
We may also share information if the law requires us to do so.
This page is a starter structure for the appointed web designer. The client will finalise the wording, including the bracketed sections, once business details, forms and data processes are fixed.
Payments
If a third-party payment provider is used, it may process payment information directly.
Accessity does not need to keep full payment-card details when an external payment service processes the payment.
How long we keep information
We do not keep personal information for longer than we reasonably need it.
Different records may need different retention periods because of professional, legal or financial requirements.
ACCESSITY TO CONFIRM BEFORE PUBLICATION: retention periods for assessment records and reports, preliminary or unsuccessful enquiries, invoices and financial records.
When information is no longer needed, it will be securely deleted or disposed of.
Keeping information secure
Accessity takes reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure.
Access is limited to staff who need the information for their work. Extra care is taken with assessment records, reports and other sensitive information.
No electronic system is completely risk-free, but we use appropriate measures to reduce those risks.
International transfers
WEB DESIGNER TO CONFIRM BEFORE PUBLICATION: whether website hosting, email, cloud storage, payment or other providers store or transfer personal information outside the UK. Please complete this section to reflect the systems actually used
Your rights
Depending on the circumstances, you may have the right to:
- ask for a copy of your personal information
- ask us to correct inaccurate information
- ask us to delete information in some circumstances
- ask us to restrict how information is used
- object to certain uses of your information
- request transfer of information in some circumstances
- withdraw consent where we rely on consent
These rights do not apply in exactly the same way in every situation.
To make a request, contact hello@accessity.co.uk
Concerns or complaints
If you are concerned about how Accessity has handled your personal information, please contact us first so we can try to resolve the issue.
You can also raise a concern with the Information Commissioner’s Office, the UK regulator for data protection.
Cookies and website information
The Accessity website may use cookies or similar technology needed for the site to work.
WEB DESIGNER TO CONFIRM BEFORE PUBLICATION: which cookies, analytics and third-party services are active. The cookie wording and consent settings should match what is actually installed.
Changes to this policy
We may update this Privacy Policy when our services, systems or legal requirements change.
The latest version will be published on this website.